Refund & Cancellation Policy
If there is a problem with an order, contact support with the order reference and purchase email. The selected offer and the status of payment and delivery are used to investigate the request.
Before payment or activation
Review the edition, region, device requirements and offer-specific refund terms before paying or redeeming an entitlement. Cancellation of a future renewal and a refund of an existing payment are different requests. Keep the order summary and any publisher redemption confirmation.
Duplicate payments and non-delivery
Report a suspected duplicate payment or a debit without a confirmed order before making another payment. Provide the relevant transaction reference and amount, with sensitive details removed. Support will investigate the saved order and payment records rather than treating a screenshot alone as settlement confirmation.
Activation or entitlement problems
If the delivered product appears different from the selected offer or cannot be activated, describe the issue and retain the entitlement privately. Redemption status and the publisher’s applicable conditions can affect the available remedy. Do not assume every issue requires an immediate replacement or that a redeemed product automatically removes all consumer rights.
Refund status
A request, an investigation and a completed refund are separate states. Any approved refund must be reconciled with the relevant payment channel. The applicable processing information will be provided for that transaction; this page does not promise an unsupported fixed bank-credit timeline. These terms do not exclude rights available under applicable law.
Windows 11 cancellation and activation remedies
Cancel before delivery for a full refund. Invalid keys: support and replacement; refund if unresolved. Non-delivery: contact support for a refund. Statutory rights remain unaffected. For an invalid key, send your order reference, Windows edition and a redacted error screenshot. We first help diagnose the issue and arrange a replacement where appropriate. If we cannot provide a working entitlement, we refund the affected item. Working keys already delivered are not normally refundable for change of mind. Approved refunds use the original payment route where supported; bank processing times are communicated separately. No policy term removes applicable consumer rights.
Original payment method
Approved refunds are processed manually to the payment method used for the purchase. A request is not a completed refund. We confirm the payment-provider reference after processing; the bank or payment provider determines when the credit appears. We do not request your password, OTP or full card details.
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