Digital Software Delivery
Software and subscription products use digital delivery. The exact delivery method and any provisioning requirements are stated with the selected purchase option.
Payment is checked before release
Returning from a payment page does not by itself release an entitlement. The store verifies payment on the server and processes delivery against the saved order. Orders requiring additional review remain held rather than being treated as confirmed delivery.
Where to find your product
Use your private order page to access a released key or the instructions for the purchased entitlement. Order updates use the email entered at checkout. Keep the order link private, and use Find a guest order if you need a fresh email access link.
Timing and manual provisioning
Read the selected option’s delivery terms before paying. Some entitlements can be released from reserved inventory; others may require manual provisioning. Do not assume a single delivery time applies to every publisher, subscription or business seat.
If something is missing or incorrect
Contact support with the order reference, purchase email and a description of the issue. For activation errors, include a redacted screenshot and the exact edition involved. Do not submit passwords or complete entitlement keys through public messages.
Windows 11 digital delivery
Digital delivery after payment confirmation. You do not need to pay a shipping charge. Keep your order reference. Contact support if delivery has not arrived within the delivery window shown on your paid order; you may request a refund for non-delivery.
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