Software Order Payment Help
Published by 
Ayush Patel · Updated
Use the saved order page to check payment status. A bank debit, a payment-provider message and a store confirmation should be reconciled before you pay again.
Find your order
Use the order page in the browser where you checked out or the private link in your order email. Guest buyers can request a fresh link with their purchase email and full order reference through Find a guest order.
Understand pending and confirmed
The store releases a product only after its server verifies the payment. A redirect or screenshot alone does not mark an order paid. If the status is pending, allow the order check to complete and retain any transaction reference.
Ask for help safely
If you were debited without confirmation, contact support with the order reference, amount and transaction reference before making another payment. Do not include a UPI PIN, OTP, card security code or account password. A refund request is separate from a confirmed refund.
Sources and further reading
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